Make a request
Email [email protected] from the address that is on your account or booking. The link fills in the subject for you.
Say whether you are a host or an invitee. We reply to confirm we received it, and we may ask a question to make sure the request is really from you. We will never ask for a password or card number.
Prefer not to email? Tell us in writing at the address in the privacy policy.
If you are a host
We delete:
- Your profile, time zone and booking link.
- Your Google access and refresh tokens, and your list of calendars.
- Your event types and availability rules.
- Bookings on your event types, including invitee names and email addresses.
- Your Stripe customer link. Any active subscription is cancelled first so you are not billed again.
Before we delete, upcoming bookings are cancelled, and for any that were paid you must refund the invitee as the host, since Haabtime holds no funds. Their calendar events are removed from your Google Calendar. Your booking link stops working.
You can also cut off Haabtime’s access yourself, right now, at Google Account permissions. Do that after you email us, so we can remove calendar events first.
If you booked with a host
We delete your name, email address and time zone from the bookings tied to your email address. If you only want an upcoming booking gone, cancel it from the link in your confirmation email instead. That cancels the booking and frees the slot. Any refund comes from the host under their cancellation terms.
The host may have their own copy in their calendar, email or records. We tell the host to delete it when they are a Haabtime user, but we cannot control copies they keep outside Haabtime, so contact them directly too.
What we may keep
The law can require us to keep some records. If it does, we keep only what is needed, for as long as required, and use it for nothing else:
- Payment and refund records for tax and accounting, with personal details removed where possible.
- Data needed to defend a legal claim or prevent fraud, if a claim or investigation is under way.
Backups and logs are overwritten on their normal schedule, so deleted data can remain in them for a short time and is not restored to the live service.
How long it takes
We finish deletion within 30 days of confirming your request, and we email you when it is done. Complex requests can take up to two more months; if so, we tell you why within the first 30 days.
Other requests
The same email address works for access, correction and export requests, and for objecting to processing. See “Your rights” in the privacy policy. If you are not happy with our answer, you can complain to your data protection authority.